{"id":79423,"date":"2025-07-10T12:43:45","date_gmt":"2025-07-10T12:43:45","guid":{"rendered":"https:\/\/betterme.world\/articles\/?p=79423"},"modified":"2026-02-15T22:06:41","modified_gmt":"2026-02-15T22:06:41","slug":"team-wellness-at-work","status":"publish","type":"post","link":"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/","title":{"rendered":"The Quiet Cost of Neglected Well-Being in BPO Teams and What to Do About It"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#How_Does_BPO_Work_Cause_Burnout\" >How Does BPO Work Cause Burnout?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#Nature_of_the_Job\" >Nature of the Job\u00a0\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#Distracting_Environments\" >Distracting Environments\u00a0\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#High_Expectations\" >High Expectations\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#Pressure\" >Pressure\u00a0\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#Intensity\" >Intensity\u00a0<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#Are_Remote_BPO_Agents_at_a_Higher_Risk_of_Mental_Health_Risks\" >Are Remote BPO Agents at a Higher Risk of Mental Health Risks?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#What_Signals_Poor_Team_Wellness_in_BPOs\" >What Signals Poor Team Wellness in BPOs<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#High_Turnover\" >High Turnover\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#Decreased_Performance\" >Decreased Performance\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#Increased_Absenteeism\" >Increased Absenteeism\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#Increased_Customer_Complaints\" >Increased Customer Complaints\u00a0\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#Low_Concentration_or_Low_Enthusiasm\" >Low Concentration or Low Enthusiasm\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#Bad_Decision_MakingConstant_Mistakes\" >Bad Decision Making\/Constant Mistakes\u00a0<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#Can_Better_BPO_Workflow_Boost_Mental_Health\" >Can Better BPO Workflow Boost Mental Health?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#Why_Do_BPO_Teams_Ignore_Well-Being\" >Why Do BPO Teams Ignore Well-Being?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#What_Costs_Come_from_Poor_Team_Wellness\" >What Costs Come from Poor Team Wellness?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#Business_Losses_from_a_Non-Preventive_Approach_to_Well-Being_in_Call_Centers_Philippines_India_LATAM\" >Business Losses from a Non-Preventive Approach to Well-Being in Call Centers (Philippines, India, LATAM)<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#How_to_Avoid_Losses_from_Non-Preventative_Well-Being_Measures_in_Call_Centers\" >How to Avoid Losses from Non-Preventative Well-Being Measures in Call Centers<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#How_Does_Team_Wellness_Affect_Customer_Satisfaction\" >How Does Team Wellness Affect Customer Satisfaction?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#How_to_Balance_Efficiency_and_Well-Being\" >How to Balance Efficiency and Well-Being<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#What_Metrics_Track_BPO_Wellness_Progress\" >What Metrics Track BPO Wellness Progress?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#Frequently_Asked_Questions\" >Frequently Asked Questions<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#How_can_I_launch_a_BPO_wellness_program_fast\" >How can I launch a BPO wellness program fast?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#What_BPO_stressors_are_often_ignored\" >What BPO stressors are often ignored?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#Can_schedule_tweaks_improve_team_wellness\" >Can schedule tweaks improve team wellness?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#How_often_should_BPO_teams_assess_wellness\" >How often should BPO teams assess wellness?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#The_Bottom_Line\" >The Bottom Line<\/a><\/li><\/ul><\/nav><\/div>\n<p><span style=\"font-weight: 400;\">BPO employees are an essential but often unseen part of a company&#8217;s success. A study published in August 2022 stated that using BPO companies for certain tasks allows businesses to reduce costs, improve processes and methodologies, gain access to new markets, and ultimately remain competitive (<\/span><a href=\"https:\/\/www.researchgate.net\/publication\/362423014_Business_Process_Outsourcing_BPO_Current_and_Future_Trends\"><span style=\"font-weight: 400;\">1<\/span><\/a><span style=\"font-weight: 400;\">).\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/business.betterme.world\/quiz\/?flowId=101&amp;utm_source=blog&amp;utm_medium=article&amp;utm_campaign=Team_Wellness_At_Work\"><img decoding=\"async\" class=\"size-full wp-image-79425 alignnone\" src=\"https:\/\/cdn.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/b2b-1.webp\" alt=\"team wellness at work\" width=\"1024\" height=\"1024\" srcset=\"https:\/\/stage.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/b2b-1.webp 1024w, https:\/\/stage.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/b2b-1-300x300.webp 300w, https:\/\/stage.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/b2b-1-150x150.webp 150w, https:\/\/stage.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/b2b-1-768x768.webp 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Unfortunately, despite the continued and growing reliance on BPO, many of these employees don\u2019t have adequate support for their well-being or mental health and sometimes work in less than ideal conditions (<\/span><a href=\"https:\/\/www.researchgate.net\/publication\/376268247_ASSESSMENT_OF_WORKPLACE_ENVIRONMENT_OF_BPO_EMPLOYEES\"><span style=\"font-weight: 400;\">2<\/span><\/a><span style=\"font-weight: 400;\">). These factors ultimately affect BPO performance, which affects the customer base and BPO employers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article, we\u2019ll take a closer look at the quiet cost of neglected BPO team wellness at work and signs that your outsourced employees are suffering from poor team wellness at work, in addition to providing tips to help improve their wellness.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_Does_BPO_Work_Cause_Burnout\"><\/span><b>How Does BPO Work Cause Burnout?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Burnout syndrome is defined as an individual response to chronic work stress that develops progressively and can eventually become chronic, causing health alterations (<\/span><a href=\"https:\/\/pmc.ncbi.nlm.nih.gov\/articles\/PMC8834764\/\"><span style=\"font-weight: 400;\">3<\/span><\/a><span style=\"font-weight: 400;\">).\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdn.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/b2b-9.png\" \/><\/p>\n<p><span style=\"font-weight: 400;\">A person who experiences this syndrome can experience damage at a cognitive, emotional, and attitudinal level, which translates into negative behavior toward work, peers, users, and the professional role itself.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Generally, burnout is believed to be caused by two main factors:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Organizational factors at work.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Individual factors such as the worker\u2019s personality or coping strategies.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Regardless of the cause of burnout, the cost of burnout is real and will negatively affect an employee\u2019s mental health and general physical health and could even affect their work, potentially leading to job dissatisfaction, increased absenteeism, reduced performance, and low motivation (<\/span><a href=\"https:\/\/pmc.ncbi.nlm.nih.gov\/articles\/PMC8834764\/\"><span style=\"font-weight: 400;\">3<\/span><\/a><span style=\"font-weight: 400;\">). All of these are factors that will eventually affect the company\u2019s bottom line.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, how does the BPO work process cause burnout?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to two studies published in 2019 and 2023 that looked at the risk factors and mental health stress factors in BPO workers from the Philippines and India, researchers found that BPO work can be incredibly stressful for these workers, leading to a decline in mental well-being in the workplace.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The noted causes of stressors in the BPO work process include (<\/span><a href=\"https:\/\/www.ieomsociety.org\/ieom2019\/papers\/238.pdf\"><span style=\"font-weight: 400;\">4<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.researchgate.net\/publication\/377852619_Review_Of_Mental_Stress_In_Employees_Of_The_Business_Process_Outsourcing_Industry\"><span style=\"font-weight: 400;\">5<\/span><\/a><span style=\"font-weight: 400;\">)<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><span class=\"ez-toc-section\" id=\"Nature_of_the_Job\"><\/span><b>Nature of the Job\u00a0\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">BPO work, particularly call center jobs, requires interactions with disgruntled and irate customers who can be rude to workers. The challenge to remain resilient in the face of the anger and hostility of customers can slowly chip away at employees and lead to burnout over time.<\/span><\/p>\n<p><strong>BetterMe provides members with tailored plans that are based on their unique physical, psychological, and lifestyle needs and health goals. <a class=\"in-cell-link\" href=\"https:\/\/business.betterme.world\/quiz\/?flowId=101&amp;utm_source=blog&amp;utm_medium=article&amp;utm_campaign=Team_Wellness_At_Work\" target=\"_blank\" rel=\"noopener\">Start using BetterMe <\/a>corporate wellness solutions to transform your team and business!<\/strong><\/p>\n<p><a href=\"https:\/\/business.betterme.world\/quiz\/?flowId=101&amp;utm_source=blog&amp;utm_medium=article&amp;utm_campaign=Team_Wellness_At_Work\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdn.betterme.world\/articles\/wp-content\/uploads\/2025\/03\/interface-banner-4-2.png\" \/><\/a><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><span class=\"ez-toc-section\" id=\"Distracting_Environments\"><\/span><b>Distracting Environments\u00a0\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">While some BPO workers work remotely in quiet environments, others, particularly those who work on-site, don\u2019t have this luxury. Loud and distracting environments make it harder for workers to do their jobs peacefully and effectively, which adds to their daily stress.<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><span class=\"ez-toc-section\" id=\"High_Expectations\"><\/span><b>High Expectations\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These can come from the worker who hopes to do a good job, customer expectations and work targets, and even conflicting demands of the company, BPO managers, co-workers, and customers.<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><span class=\"ez-toc-section\" id=\"Pressure\"><\/span><b>Pressure\u00a0\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This ties in with the above point. Workers work in less than ideal conditions that put the bottom line or BPO performance above the well-being of the employee. This can lead to a quality\/quantity conflict. Should the worker do their best to fully help a customer &#8211; which may take longer &#8211; or should they do the bare minimum, allowing them to serve as many customers as possible?<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><span class=\"ez-toc-section\" id=\"Intensity\"><\/span><b>Intensity\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This type of work is rather intense. Irate customers, never-ending demands from different fronts, long work hours, high targets, and working nights (largely due to time differences) can lead to never-ending stress both to the mind and body.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The consequences of ignoring the mental health and physical well-being of these employees due to the above factors will eventually lead to burned-out workers.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdn.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/b2b-3.png\" \/><\/p>\n<p><em><strong>Read more:<\/strong> <a href=\"https:\/\/betterme.world\/articles\/employee-perks-program\/\">How to Validate a New Perk Before Adding It to Your Employee Benefits Program<\/a><\/em><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Are_Remote_BPO_Agents_at_a_Higher_Risk_of_Mental_Health_Risks\"><\/span><b>Are Remote BPO Agents at a Higher Risk of Mental Health Risks?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Not necessarily. Remote BPO agents face largely the same risks as those that are faced by workers in traditional work settings, particularly when working with rude customers and\/or bad employers\/managers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With that being said, remote workers are at a higher risk of increased feelings of isolation and reduced work-life balance. As an employer or manager of a remote BPO worker, you could help such an employee by stressing the <a href=\"https:\/\/betterme.world\/articles\/importance-of-work-life-balance\/\">importance of a work-life balance<\/a>.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Setting better work hours and managing targets and expectations can go a long way to reducing stressors at work and the risk of burnout.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_Signals_Poor_Team_Wellness_in_BPOs\"><\/span><b>What Signals Poor Team Wellness in BPOs<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Some tell-tale signs that your BPO team is suffering from poor team wellness include:<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><span class=\"ez-toc-section\" id=\"High_Turnover\"><\/span><b>High Turnover\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If you\u2019re constantly having to employ new people because people keep leaving, this could mean that your employee conditions aren\u2019t up to par.<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><span class=\"ez-toc-section\" id=\"Decreased_Performance\"><\/span><b>Decreased Performance\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If workers who were previously enthusiastic about work and used to perform very well are suddenly experiencing decreased performance, chances are that they\u2019re not lazy.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It could be that the workplace culture or even your BPO rules and regulations for employees have worn them down to the point that they no longer find any joy or satisfaction in their work.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Re-evaluating your rules and regulations and introducing fun activities for BPO employees could help increase their job satisfaction, which could also increase performance.<\/span><\/p>\n<p><a href=\"https:\/\/business.betterme.world\/quiz\/?flowId=101&amp;utm_source=blog&amp;utm_medium=article&amp;utm_campaign=Team_Wellness_At_Work\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdn.betterme.world\/articles\/wp-content\/uploads\/2025\/03\/collage-9.png\" \/><\/a><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><span class=\"ez-toc-section\" id=\"Increased_Absenteeism\"><\/span><b>Increased Absenteeism\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">No one enjoys going to a place where they constantly feel pressured, bullied, stressed, or undervalued. If you notice that employees are often absent, this could be a sign that there\u2019s an underlying factor that needs to change.<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><span class=\"ez-toc-section\" id=\"Increased_Customer_Complaints\"><\/span><b>Increased Customer Complaints\u00a0\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">When workers are unhappy, they\u2019re more likely to give bad service to customers, which can lead to more bad reviews and complaints. Take a look at what the issue may be and see if you can implement some employee well-being programs.<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><span class=\"ez-toc-section\" id=\"Low_Concentration_or_Low_Enthusiasm\"><\/span><b>Low Concentration or Low Enthusiasm\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These are listed as some of the most common mental health symptoms that are seen in BPO workers (<\/span><a href=\"https:\/\/www.researchgate.net\/publication\/377852619_Review_Of_Mental_Stress_In_Employees_Of_The_Business_Process_Outsourcing_Industry\"><span style=\"font-weight: 400;\">5<\/span><\/a><span style=\"font-weight: 400;\">). They are largely caused by intense work pressure and dealing with irate customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Experts have stated that this can ultimately lead to depersonalization, a condition where an employee no longer sees their coworkers and customers as people and only views them as objects (<\/span><a href=\"https:\/\/pjpr.scione.com\/newfiles\/pjpr.scione.com\/313\/313-pjpr.pdf\"><span style=\"font-weight: 400;\">6<\/span><\/a><span style=\"font-weight: 400;\">).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Using a combination of healthy <a href=\"https:\/\/betterme.world\/articles\/motivation-techniques\/\">motivational techniques<\/a> and <a href=\"https:\/\/betterme.world\/articles\/wellness-tips-for-employees\/\">wellness tips for employees<\/a> could help them feel more connected to their work, coworkers, and customers, which could ultimately increase concentration and work enthusiasm.<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><span class=\"ez-toc-section\" id=\"Bad_Decision_MakingConstant_Mistakes\"><\/span><b>Bad Decision Making\/Constant Mistakes\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This could mean that the workers are stressed or experiencing other work-related mental health issues that affect their ability to work well. Improving mental well-being in the workplace and improving work-life balance can help fix this issue.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdn.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/b2b-6.png\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Can_Better_BPO_Workflow_Boost_Mental_Health\"><\/span><b>Can Better BPO Workflow Boost Mental Health?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Yes, it can. All the studies mentioned in this article show that BPO workers are at a high risk of mental stress from their jobs, which can lead to a multitude of personal and work-related issues. Improved workflow can help reduce some of the stresses your employees face, which will do wonders for their mental health, their performance, and your bottom line.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Why_Do_BPO_Teams_Ignore_Well-Being\"><\/span><b>Why Do BPO Teams Ignore Well-Being?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The ignorance of well-being in BPO teams could be due to factors such as stigma against the subject, a lack of awareness of the importance of mental well-being and how it affects performance and productivity, a lack of time due to high work and target demands, a lack of resources directed to mental wellness, or even a lack of leadership that cares about mental health, making it difficult for workers to care or make time for the same.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_Costs_Come_from_Poor_Team_Wellness\"><\/span><b>What Costs Come from Poor Team Wellness?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Poor team wellness in BPO employees can lead to both financial and non-financial costs. Financial costs include:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Loss of productivity and revenue due to increased absenteeism, lack of motivation, loss of focus, etc.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Health care costs &#8211; Toxic workplaces lead to increased stress, which leads to chronic illnesses. If, as a business, you pay a portion or all of your employee health care costs, this could leave a dent in your finances.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Onboarding costs &#8211; Hiring and training new workers because old ones left as a result of poor wellness will cost you in terms of both time and money that could have otherwise been saved.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Legal fees &#8211; Not all workers choose the legal route if they leave their jobs due to poor wellness and toxicity. However, some do, and this could lead to some very expensive legal repercussions.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Non-financial costs include a loss of reputation, which can inadvertently lead to a loss of revenue, difficulty attracting top talent, increased customer complaints, poor communication within teams, and damaged company culture.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Business_Losses_from_a_Non-Preventive_Approach_to_Well-Being_in_Call_Centers_Philippines_India_LATAM\"><\/span><b>Business Losses from a Non-Preventive Approach to Well-Being in Call Centers (Philippines, India, LATAM)<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Rather than waiting to see the negative effects of the lack of well-being in BPO workers, it\u2019s best to address the situation before it starts by implementing preventive measures.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As mentioned above, the main pain points and everyday struggles of many BPO call center employees include high stress levels, burnout, poor engagement, and high attrition. If these problems aren\u2019t addressed, it can lead to a loss of employees, which increases business costs in rehiring and retraining new personnel.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In cases where employees don\u2019t quit outright, the above-mentioned stressors can increase employee absenteeism, which in itself is a business loss. To calculate how much employee absenteeism costs you, it\u2019s recommended to use the Houtzagers formula (<\/span><a href=\"https:\/\/www.rtwmatters.org\/tcpdf\/pdf\/calculating-absenteeism-costs.pdf\"><span style=\"font-weight: 400;\">7<\/span><\/a><span style=\"font-weight: 400;\">):<\/span><\/p>\n<p><img decoding=\"async\" class=\"size-large wp-image-79435 aligncenter\" src=\"https:\/\/cdn.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/Houtzagers-formula-1-1-1024x726.png\" alt=\"team wellness at work\" width=\"770\" height=\"546\" srcset=\"https:\/\/stage.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/Houtzagers-formula-1-1-1024x726.png 1024w, https:\/\/stage.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/Houtzagers-formula-1-1-300x213.png 300w, https:\/\/stage.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/Houtzagers-formula-1-1-768x545.png 768w, https:\/\/stage.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/Houtzagers-formula-1-1-1522x1080.png 1522w, https:\/\/stage.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/Houtzagers-formula-1-1.png 1920w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The above abbreviations stand for:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ACE &#8211; Total costs of absenteeism per employee for a defined period.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ML &#8211; Total employee hours lost to absenteeism for a defined period, including illness, accidents, compassionate absences (e.g. funeral), and emergencies, but excluding annual leave.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">WH &#8211; Weighted average hourly pay for the various occupational groups in the organization.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">EBC &#8211; Cost of employee benefits per hour per employee (= 35% of WH).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S &#8211; Supervisor hours lost in dealing with absenteeism for the defined period. To get this figure:\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Estimate the average number of hours lost per supervisor per day.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Determine the number of supervisors who have to deal with absenteeism.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Define the total of working days for the defined period.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Multiply these three figures together.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RH &#8211; Average hourly pay for supervisors.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">SBC &#8211; Costs of supervisor benefits per hour per supervisor (= 35% of RH).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">OC &#8211; Estimation of other costs. These may include:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Training time for temporary staff.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Loss of production.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Loss of quality.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Overtime for the replacement of absenteeism.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Costs of external agencies that provide support for absenteeism.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Costs of HR dealing with absenteeism.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This formula can help give you a clear cost estimate of how much the absenteeism of your call center agents costs you per day.<\/span><\/p>\n<p><em><strong>Read more:<\/strong> <a href=\"https:\/\/betterme.world\/articles\/midsummer-work-life-balance-strategies\/\">How to Encourage Work-Life Balance During Midsummer Holidays<\/a><\/em><\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_to_Avoid_Losses_from_Non-Preventative_Well-Being_Measures_in_Call_Centers\"><\/span><b>How to Avoid Losses from Non-Preventative Well-Being Measures in Call Centers<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">To avoid the above issues and costs caused by absenteeism, finding a way to take care of and improve the mental well-being of your workers will go a long way. An accessible wellness program is one of the best ways to prevent such losses while also taking care of your employees.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Industry experts have shown that wellness programs help reduce the enormous healthcare costs that come from stressful work conditions and they can also help significantly reduce absenteeism and employee attrition (<\/span><a href=\"https:\/\/hbr.org\/2010\/12\/whats-the-hard-return-on-employee-wellness-programs\"><span style=\"font-weight: 400;\">8<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.deloitte.com\/content\/dam\/assets-zone3\/ca\/en\/docs\/services\/consulting\/2024\/ca-en-about-blueprint-for-workplace-mental-health-final-aoda.pdf\"><span style=\"font-weight: 400;\">9<\/span><\/a><span style=\"font-weight: 400;\">).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An <a href=\"https:\/\/business.betterme.world\">employee wellness program<\/a> is a simple solution that puts a psychological right in the hands (and pockets) of your employees. It gives them 24\/7 access to a mental health professional, whether at home or at the office, allowing them to receive help whenever they need it.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdn.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/b2b-15.png\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_Does_Team_Wellness_Affect_Customer_Satisfaction\"><\/span><b>How Does Team Wellness Affect Customer Satisfaction?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When your teams are well taken care of, they\u2019re more likely to experience job satisfaction and reduced work stress, anxiety, and other negative issues that are caused by toxic workplaces. This will help make them more patient, empathetic, and willing to help, regardless of the customer&#8217;s issue. A happy employee provides helpful customer support, which ultimately leads to happy and satisfied customers.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Balance_Efficiency_and_Well-Being\"><\/span><b>How to Balance Efficiency and Well-Being<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">You can do this by implementing well-being factors such as work-life balance, flexible work hours, or work arrangements, in addition to creating an overall positive work environment and setting clear, achievable goals and milestones. If your workers have clear directions, good management, and feel seen, heard, and understood, chances are they\u2019ll be efficient, productive, and loyal to you and your company goals.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_Metrics_Track_BPO_Wellness_Progress\"><\/span><b>What Metrics Track BPO Wellness Progress?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Factors such as employee absenteeism, wellness program utilization, surveys to evaluate employee satisfaction, the health of workers, and turnover rates are all metrics that can help you see whether your wellness program is working or not.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdn.betterme.world\/articles\/wp-content\/uploads\/2025\/03\/overlay-banner-2.png\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions\"><\/span><b>Frequently Asked Questions<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2><ul><li><h3><span class=\"ez-toc-section\" id=\"How_can_I_launch_a_BPO_wellness_program_fast\"><\/span><strong>How can I launch a BPO wellness program fast?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3><\/li><\/ul><p><span style=\"font-weight: 400;\">There\u2019s no shortcut to launching a successful BPO wellness program. A good program that will work requires you to:\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Listen to your workers\u2019 problems and assess what they need and the challenges that are preventing them from fulfilling these needs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Develop a program that prioritizes their needs and looks to fix any challenges faced. Roll out the program to a small group of employees and see if they respond well to it or not.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Listen to opinions on how the program works. Launch the program with clear communication on what the program aims to do and solve and how the workers can use it.<\/span><\/li>\n<\/ol>\n<ul><li><h3><span class=\"ez-toc-section\" id=\"What_BPO_stressors_are_often_ignored\"><\/span><strong>What BPO stressors are often ignored?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3><\/li><\/ul><p><span style=\"font-weight: 400;\">Stressors such as the need for a work-life balance, long work hours, a lack of career growth opportunities, job security, inadequate training, bullying and harassment from managers, and high performance targets are often ignored in favor of the bottom line.<\/span><\/p>\n<ul><li><h3><span class=\"ez-toc-section\" id=\"Can_schedule_tweaks_improve_team_wellness\"><\/span><strong>Can schedule tweaks improve team wellness?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3><\/li><\/ul><p><span style=\"font-weight: 400;\">Yes, they can. If the team is overworked, schedule tweaks that allow for fewer and more flexible work hours can help improve wellness through work-life balance.<\/span><\/p>\n<ul><li><h3><span class=\"ez-toc-section\" id=\"How_often_should_BPO_teams_assess_wellness\"><\/span><strong>How often should BPO teams assess wellness?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3><\/li><\/ul><p><span style=\"font-weight: 400;\">It\u2019s best to evaluate your team\u2019s wellness every few months to see how well they\u2019re coping with work demands.<\/span><\/p>\n\n<p><span data-sheets-root=\"1\"><strong>Are you looking to transform both your business and the lives of your team members? BetterMe corporate wellness solutions provide a <a class=\"in-cell-link\" href=\"https:\/\/business.betterme.world\" target=\"_blank\" rel=\"noopener\">holistic approach to physical and mental health <\/a>that boosts productivity and job satisfaction.<\/strong><br \/>\n<\/span><\/p>\n<p><span data-sheets-root=\"1\"><a href=\"https:\/\/business.betterme.world\/quiz\/?flowId=101&amp;utm_source=blog&amp;utm_medium=article&amp;utm_campaign=Team_Wellnes_At_Work\" target=\"_blank\"><video autoplay=\"autoplay\" loop=\"loop\" muted=\"muted\" playsinline=\"playsinline\" width=\"777\"><source src=\"https:\/\/cdn.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/b2b-3.mp4\" type=\"video\/mp4\" \/><\/video><\/a><\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_Bottom_Line\"><\/span><b>The Bottom Line<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The quiet cost of neglected BPO teams at work can lead to huge losses for both the company and neglected workers. To avoid this, it\u2019s best to implement wellness programs that serve the needs of the workers and foster a positive work environment on all fronts. This will help your company\u2019s image and allow everyone to perform at their peak, which is great for both customer satisfaction and your bottom line.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>BPO employees are an essential but often unseen part of a company&#8217;s success. A study published in August 2022 stated that using BPO companies for certain tasks allows businesses to reduce costs, improve processes and methodologies, gain access to new markets, and ultimately remain competitive (1).\u00a0 Unfortunately, despite the continued and growing reliance on BPO, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":79405,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[206],"tags":[],"coauthors":[45],"class_list":["post-79423","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corporate-wellness-articles"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.2.1 (Yoast SEO v25.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Quiet Cost of Neglected Well-Being in BPO Teams and What to Do About It - BetterMe<\/title>\n<meta name=\"description\" content=\"Have you ever thought about \u2605 TEAM WELLNESS AT WORK \u27a4? Here\u2019s how a lack of wellness for these workers affects your company.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Quiet Cost of Neglected Well-Being in BPO Teams and What to Do About It\" \/>\n<meta property=\"og:description\" content=\"Have you ever thought about \u2605 TEAM WELLNESS AT WORK \u27a4? Here\u2019s how a lack of wellness for these workers affects your company.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/\" \/>\n<meta property=\"og:site_name\" content=\"BetterMe Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/betterme.health.coaching\" \/>\n<meta property=\"article:author\" content=\"#\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-15T22:06:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/stage.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/BP-114-The-Quiet-Cost-of-Neglected-BPO-team-wellness-at-work-3-1024x640.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"640\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"BetterMe\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@betterme\" \/>\n<meta name=\"twitter:site\" content=\"@betterme\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"BetterMe\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/\"},\"author\":{\"name\":\"BetterMe\",\"@id\":\"https:\/\/stage.betterme.world\/articles\/#\/schema\/person\/46a2559fa95a734cb81f6fc6a2c3f404\"},\"headline\":\"The Quiet Cost of Neglected Well-Being in BPO Teams and What to Do About It\",\"dateModified\":\"2026-02-15T22:06:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/\"},\"wordCount\":2285,\"publisher\":{\"@id\":\"https:\/\/stage.betterme.world\/articles\/#organization\"},\"image\":{\"@id\":\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/stage.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/BP-114-The-Quiet-Cost-of-Neglected-BPO-team-wellness-at-work-3.png\",\"articleSection\":[\"Corporate Wellness\"],\"inLanguage\":\"en-US\",\"articleBody\":\"<span style=\\\"font-weight: 400;\\\">BPO employees are an essential but often unseen part of a company's success. A study published in August 2022 stated that using BPO companies for certain tasks allows businesses to reduce costs, improve processes and methodologies, gain access to new markets, and ultimately remain competitive (<\/span><a href=\\\"https:\/\/www.researchgate.net\/publication\/362423014_Business_Process_Outsourcing_BPO_Current_and_Future_Trends\\\"><span style=\\\"font-weight: 400;\\\">1<\/span><\/a><span style=\\\"font-weight: 400;\\\">).\u00a0<\/span>\\r\\n\\r\\n<a href=\\\"https:\/\/business.betterme.world\/quiz\/?flowId=101&amp;utm_source=blog&amp;utm_medium=article&amp;utm_campaign=Team_Wellness_At_Work\\\"><img class=\\\"size-full wp-image-79425 alignnone\\\" src=\\\"https:\/\/cdn.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/b2b-1.webp\\\" alt=\\\"team wellness at work\\\" width=\\\"1024\\\" height=\\\"1024\\\" \/><\/a>\\r\\n\\r\\n<span style=\\\"font-weight: 400;\\\">Unfortunately, despite the continued and growing reliance on BPO, many of these employees don\u2019t have adequate support for their well-being or mental health and sometimes work in less than ideal conditions (<\/span><a href=\\\"https:\/\/www.researchgate.net\/publication\/376268247_ASSESSMENT_OF_WORKPLACE_ENVIRONMENT_OF_BPO_EMPLOYEES\\\"><span style=\\\"font-weight: 400;\\\">2<\/span><\/a><span style=\\\"font-weight: 400;\\\">). These factors ultimately affect BPO performance, which affects the customer base and BPO employers.<\/span>\\r\\n\\r\\n<span style=\\\"font-weight: 400;\\\">In this article, we\u2019ll take a closer look at the quiet cost of neglected BPO team wellness at work and signs that your outsourced employees are suffering from poor team wellness at work, in addition to providing tips to help improve their wellness.<\/span>\\r\\n<h2><b>How Does BPO Work Cause Burnout?<\/b><\/h2>\\r\\n<span style=\\\"font-weight: 400;\\\">Burnout syndrome is defined as an individual response to chronic work stress that develops progressively and can eventually become chronic, causing health alterations (<\/span><a href=\\\"https:\/\/pmc.nc ...\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/\",\"url\":\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/\",\"name\":\"The Quiet Cost of Neglected Well-Being in BPO Teams and What to Do About It - BetterMe\",\"isPartOf\":{\"@id\":\"https:\/\/stage.betterme.world\/articles\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/stage.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/BP-114-The-Quiet-Cost-of-Neglected-BPO-team-wellness-at-work-3.png\",\"dateModified\":\"2026-02-15T22:06:41+00:00\",\"description\":\"Have you ever thought about \u2605 TEAM WELLNESS AT WORK \u27a4? 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Here\u2019s how a lack of wellness for these workers affects your company.","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"en_US","og_type":"article","og_title":"The Quiet Cost of Neglected Well-Being in BPO Teams and What to Do About It","og_description":"Have you ever thought about \u2605 TEAM WELLNESS AT WORK \u27a4? Here\u2019s how a lack of wellness for these workers affects your company.","og_url":"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/","og_site_name":"BetterMe Blog","article_publisher":"https:\/\/www.facebook.com\/betterme.health.coaching","article_author":"#","article_modified_time":"2026-02-15T22:06:41+00:00","og_image":[{"width":1024,"height":640,"url":"https:\/\/stage.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/BP-114-The-Quiet-Cost-of-Neglected-BPO-team-wellness-at-work-3-1024x640.png","type":"image\/png"}],"author":"BetterMe","twitter_card":"summary_large_image","twitter_creator":"@betterme","twitter_site":"@betterme","twitter_misc":{"Written by":"BetterMe","Est. reading time":"12 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#article","isPartOf":{"@id":"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/"},"author":{"name":"BetterMe","@id":"https:\/\/stage.betterme.world\/articles\/#\/schema\/person\/46a2559fa95a734cb81f6fc6a2c3f404"},"headline":"The Quiet Cost of Neglected Well-Being in BPO Teams and What to Do About It","dateModified":"2026-02-15T22:06:41+00:00","mainEntityOfPage":{"@id":"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/"},"wordCount":2285,"publisher":{"@id":"https:\/\/stage.betterme.world\/articles\/#organization"},"image":{"@id":"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#primaryimage"},"thumbnailUrl":"https:\/\/stage.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/BP-114-The-Quiet-Cost-of-Neglected-BPO-team-wellness-at-work-3.png","articleSection":["Corporate Wellness"],"inLanguage":"en-US","articleBody":"<span style=\"font-weight: 400;\">BPO employees are an essential but often unseen part of a company's success. A study published in August 2022 stated that using BPO companies for certain tasks allows businesses to reduce costs, improve processes and methodologies, gain access to new markets, and ultimately remain competitive (<\/span><a href=\"https:\/\/www.researchgate.net\/publication\/362423014_Business_Process_Outsourcing_BPO_Current_and_Future_Trends\"><span style=\"font-weight: 400;\">1<\/span><\/a><span style=\"font-weight: 400;\">).\u00a0<\/span>\r\n\r\n<a href=\"https:\/\/business.betterme.world\/quiz\/?flowId=101&amp;utm_source=blog&amp;utm_medium=article&amp;utm_campaign=Team_Wellness_At_Work\"><img class=\"size-full wp-image-79425 alignnone\" src=\"https:\/\/cdn.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/b2b-1.webp\" alt=\"team wellness at work\" width=\"1024\" height=\"1024\" \/><\/a>\r\n\r\n<span style=\"font-weight: 400;\">Unfortunately, despite the continued and growing reliance on BPO, many of these employees don\u2019t have adequate support for their well-being or mental health and sometimes work in less than ideal conditions (<\/span><a href=\"https:\/\/www.researchgate.net\/publication\/376268247_ASSESSMENT_OF_WORKPLACE_ENVIRONMENT_OF_BPO_EMPLOYEES\"><span style=\"font-weight: 400;\">2<\/span><\/a><span style=\"font-weight: 400;\">). These factors ultimately affect BPO performance, which affects the customer base and BPO employers.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">In this article, we\u2019ll take a closer look at the quiet cost of neglected BPO team wellness at work and signs that your outsourced employees are suffering from poor team wellness at work, in addition to providing tips to help improve their wellness.<\/span>\r\n<h2><b>How Does BPO Work Cause Burnout?<\/b><\/h2>\r\n<span style=\"font-weight: 400;\">Burnout syndrome is defined as an individual response to chronic work stress that develops progressively and can eventually become chronic, causing health alterations (<\/span><a href=\"https:\/\/pmc.nc ..."},{"@type":"WebPage","@id":"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/","url":"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/","name":"The Quiet Cost of Neglected Well-Being in BPO Teams and What to Do About It - BetterMe","isPartOf":{"@id":"https:\/\/stage.betterme.world\/articles\/#website"},"primaryImageOfPage":{"@id":"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#primaryimage"},"image":{"@id":"https:\/\/stage.betterme.world\/articles\/team-wellness-at-work\/#primaryimage"},"thumbnailUrl":"https:\/\/stage.betterme.world\/articles\/wp-content\/uploads\/2025\/07\/BP-114-The-Quiet-Cost-of-Neglected-BPO-team-wellness-at-work-3.png","dateModified":"2026-02-15T22:06:41+00:00","description":"Have you ever thought about \u2605 TEAM WELLNESS AT WORK \u27a4? 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